Shipping Policy

Shipping Policy

All orders are processed within 8-14 business days. We make the arcade upon order and organise delivery ourselves. 

 

If you are ordering via cash on delivery, the order processing date will vary

 

Delivery for Australia Wide is only flat rate $45.

Shipping Options

Price

8-14 Business Day Australian Shipping

$45

Australian Support

Flat Rate $45 Delivery

Secure Online
Payment

Money-back

guarantee

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

What are your shipping costs?

Shipping is $45 flat rate for our multi-cade range.

How long does it take to receive my order?

All orders are processed within 8-14 business days. We make the arcade upon order and organise delivery ourselves. 

 

If you are ordering via cash on delivery, the order processing date will vary

 

Delivery for Australia Wide is only flat rate $45.

How will my order be shipped?

Orders by card are shipped by Australian courier or our own delivery network depending on which option is most efficient. 

 

Orders by cash on delivery are organised by us. 

 

Arcades are shipped already assembled. Ready to plug and play.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

Address:

62 Goodall Cl, Dandenong South VIC 3175

Email:

pixelmatesarcades@gmail.com

Web:

pixelmatesarcades.com

Thanks for contacting us. We'll get back to you as soon as possible.